FAQ
Frequently Asked Questions (FAQ)
Welcome to the Clozee.online FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Clozee.online?
A: Clozee.online is an online fashion store specializing in Printed T-Shirts and T-Shirts. Our collection is designed to bring together comfort, creativity, and street-style fashion that fits every vibe and occasion.
Q: What materials are your T-Shirts made from?
A: Our T-Shirts are crafted from premium-quality cotton and breathable blends to ensure maximum comfort, durability, and a soft feel throughout the day.
Q: How can I contact Clozee.online customer support?
A: You can reach our customer support team by visiting the "Contact Us" section on our website or emailing us at support@clozee.online. We’re here to help!
ORDERING AND SHIPPING
Q: How do I place an order on Clozee.online?
A: Simply browse our website, select your favorite T-Shirt, and proceed to checkout. Follow the steps to securely complete your purchase.
Q: When will my order be shipped?
- Handling Time: Orders are processed within 1 to 2 business days (Monday to Friday).
- Transit Time: Orders typically arrive within 4 to 6 business days.
- Order Cut-Off Time: Orders placed after 05:00 PM (GMT-05:00, Eastern Standard Time) will be processed the next business day.
- Total Delivery Time: You can expect your order within 5 to 8 business days (processing + shipping).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders, shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order using the "Track Your Order" page on our website for real-time shipment updates.
Q: What payment methods does Clozee.online accept?
A: We accept the following secure payment methods:
Credit and Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Clozee.online's return policy?
A: We offer a hassle-free 30-day return policy. If you're not satisfied with your T-Shirt, you can return it within 30 days of receiving your order. Check our Return Policy page for complete details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, simply contact our support team through the "Contact Us" page or email us at support@clozee.online.
OTHER QUESTIONS
Q: Can I change my shipping address after placing an order?
A: Yes! If your order hasn’t been shipped yet, we can update the address. Please contact us right after placing the order. Once shipped, changes can’t be made.
Q: Do you offer gift cards?
A: Currently, we do not offer gift cards. However, we’re working on it! Stay tuned through our website and social channels for updates.
Contact Information
Business Name: clozee
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (804) 413-6719
Email: support@clozee.online
Business Address: 325 North Saint Paul Street, Dallas Texas 75201, United States